Shipping policy

Shipping Policy – Yukon Moto Gear & Apparel

Where we ship
We ship within Canada and the United States.

  • Canadian orders are priced and charged in Canadian dollars (CAD).
  • US orders are priced and charged in US dollars (USD).

Order processing
Orders are fulfilled the next business day. Orders placed on weekends or holidays are fulfilled the next business day after that. You’ll get an email with tracking when your order ships.

Shipping rates

  • Free shipping in Canada on orders of $99 CAD or more, after discounts and gift cards and before tax.
  • Free shipping to the US on orders of $99 USD or more, after discounts and gift cards and before tax and duties.

Gift card purchases don’t count toward the $99 minimum. Orders under $99 pay shipping, calculated at checkout based on your location and the size of your order.

Free shipping applies to the original order only. It doesn’t cover return shipping or the cost of sending out an exchange.

Carriers and tracking

  • Canadian orders ship with Canada Post.
  • US orders ship with FedEx or DHL.

Every order includes a tracking number.

Delivery times
Transit time depends on the carrier and your location. Delivery to rural and northern communities may take longer. Once your order is with the carrier, delivery times are estimates and aren’t guaranteed.

Local pickup
Ordering from Whitehorse? Choose free in-store pickup at checkout and collect your order at 401 Main St. We’ll email you when it’s ready.

Gift cards
Gift cards are virtual and delivered by email, so there’s no shipping charge. Gift cards are sent once your payment is accepted. Orders placed before 4 pm Yukon time are usually sent the same business day. Orders placed after 4 pm, or on weekends and holidays, are sent the next business day. Check your spam folder if you don’t see yours.

Special orders
Special orders usually take 2–3 weeks to arrive at our store, depending on the supplier. Once your item arrives, we ship it the next business day, and normal transit time applies from there. We’ll give you an estimated date when you order. Special orders are final sale.

Taxes and duties

  • Canadian orders: GST is added at checkout.
  • US orders: Import duties and taxes are calculated and paid at checkout and included in your order total. You won’t be charged any extra fees when your order is delivered.

Address accuracy
Please double-check your shipping address before placing your order. We aren’t responsible for orders sent to an incorrect address provided by the customer. If a package is returned to us, re-shipping costs are the customer’s responsibility.

Lost or damaged packages
If your order arrives damaged, email us at yukonmotogear@gmail.com within 7 days of delivery. Include photos of the package and the item. Please keep the packaging until your claim is resolved, since the carrier may need it. If your tracking shows no movement for 7 business days, contact us and we’ll work with the carrier to find your package.

Questions?
Email us at yukonmotogear@gmail.com or call (867) 687-7554. We usually reply within one business day.

 

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